Política de envío

Thank you for shopping with SkinMochi. We are committed to delivering your order quickly, securely, and reliably. Please review this policy before placing your order so you know exactly what you'll pay and when your items will arrive.

Shipping Rates

Shipping is calculated at checkout based on your delivery address and order total. Rates are shown in your local currency.

United States

Canada

Australia

France, Belgium & Switzerland

Rest of World

Includes Austria, Czechia, Denmark and additional destinations. Full availability is confirmed at checkout once you enter your address.

If your country does not appear as an option at checkout, we do not currently ship there.

Processing & Delivery Time

Order processing time: 1–3 business days (Monday–Friday, excluding holidays). All orders are processed and dispatched as quickly as possible once payment has been confirmed.

Order cutoff time: 5:00 PM EST. Orders placed after this time begin processing the following business day.

Estimated transit time by destination:

Delivery times are estimates and begin from the date of dispatch, not the date the order is placed. Delays may occur due to circumstances outside our control, including weather, public holidays, carrier backlogs, and customs clearance.

Duties, Taxes & Currency

• Prices at checkout are displayed in the currency of your region.
• Any currency conversion fees charged by your bank or card issuer are the responsibility of the customer.
• For orders shipped outside the country of dispatch, import duties, taxes, and customs fees may be charged by your local authorities. These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

Order Tracking

As soon as your order ships, you will receive an email containing a tracking number and a link to follow your package. Every shipping option we offer includes tracking.

Please note:

• Tracking information may take 2–5 business days to update in the carrier's system.
• If your tracking status shows "No information available," we ask for your patience during this update window.
• If there is still no update after 5 business days, contact us and we will assist you.

Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet shipped. To request a cancellation, email our customer service team promptly at info@skinmochi.com.

Once your order has shipped, cancellation is no longer possible. You may still return it under our 30-day return policy after receiving your package.

Address Changes

If you need to correct or update your shipping address, contact us as soon as possible.

• Changes can only be made before your order ships.
• Once your order has been dispatched, we are unable to modify the delivery address.

For urgent changes, reach out to our customer service team right away.

Lost or Damaged Packages

At SkinMochi, we take responsibility for packages lost or damaged in transit. If your order is lost, delayed beyond reason, or arrives damaged, we will either reship your order at no additional cost or process a full refund, based on your preference.

If a package was lost or delayed because of an incorrect or incomplete shipping address provided at checkout, we cannot guarantee a free replacement or refund.

Contact

For any questions regarding shipping, orders, or deliveries, visit our contact page or reach us directly:

Company Name: SkinMochi

Email: info@skinmochi.com

Phone Number: +1 (418) 317-2856

Address: 55 Village Centre Place, Suite 200, Mississauga, ON L4Z1V9

Service Hours: Monday to Friday between 9:00 am to 5:00 pm